FAQ

Question 1

How to Place an Order

Accepted Answer

Click the “Make a Request” button in the upper-right corner of the website. A simple, user-friendly form will open. Fill it out and click the “Make a Request” button again to submit. Once we receive your request, we’ll get in touch with you promptly.

Question 2

I know what the spare part is and where it’s located, but I don’t know its serial number. How can I find it?

Accepted Answer

No problem — check out the “Catalogs” section on our website. There, you can find and download parts catalogs and service manuals that include repair instructions and detailed lists of spare parts.

Question 3

I’m outside Ukraine. Can I still buy spare parts from you?

Accepted Answer

Absolutely. Once you submit a request, we’ll get back to you with information on availability and pricing. Our logistics team will handle the delivery to a location convenient for you, and our legal team will take care of all necessary documentation.

Question 4

I have used spare parts. Can I offer them to you?

Accepted Answer

Yes, we’re happy to consider your offer. Please provide as much detail as possible about the quantity and condition of the spare parts you’d like to sell.

Question 5

I own one or more M113 vehicles — are you interested?

Accepted Answer

Definitely. Please send detailed information and photos to our email, and we’ll respond as soon as possible.